IELTS.WORK IELTS FAQ # 1711358515
If you have a complaint about your IELTS test experience, it is essential to follow the appropriate steps to address your concerns. Here's what you should do:
1. Contact the British Council or IDP, the organizations responsible for conducting the IELTS test in most locations. They will guide you on how to proceed with your complaint. It is important to provide them with as much detail as possible about your experience, such as the date and location of the test, any issues you encountered, and any supporting documentation or evidence you may have.
2. The British Council or IDP will review your complaint and investigate the matter thoroughly. They may ask for additional information or evidence to support your claim. Depending on the nature of your complaint, they may be able to provide a resolution, such as rescheduling your test, offering a partial or full refund, or addressing any other issues you may have experienced.
3. If you are not satisfied with the response from the British Council or IDP, you can escalate your complaint to the IELTS Sentencing Board (ISB). The ISB is an independent body that oversees the administration of the IELTS test and ensures that it is conducted fairly and ethically. You will need to provide a detailed account of your complaint and any supporting documentation or evidence.
4. The ISB will review your complaint and may take appropriate action, such as conducting an investigation, providing a resolution, or recommending changes in the administration of the IELTS test to prevent similar issues from occurring in the future.
5. If you are still not satisfied with the outcome, you can consider seeking legal advice to explore other avenues for resolving your complaint. However, this step is usually reserved for cases where all other avenues have been exhausted and there has been no satisfactory resolution.
In summary, if you have a complaint about your IELTS test experience, it is crucial to follow the appropriate steps to address your concerns and seek resolution from the British Council, IDP, or the IELTS Sentencing Board.
Source: https://www.ielts.work/?id=1711358515&page=ielts-faq
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