IELTS.WORK IELTS FAQ # 1711358393
If you encounter technical issues during the IELTS test, follow these steps:
1. Remain calm and composed: Technical issues can be stressful, but it's essential to stay calm and focused on resolving the problem. Panicking will not help and may make the situation worse.
2. Identify the issue: Determine whether the problem is with your device (computer, tablet, or smartphone) or with the test platform itself. This information will help you know how best to address the problem.
3. Check system requirements: Ensure that your device meets all the necessary system requirements for taking the IELTS test online. If it doesn't, consider using a different device that does meet these requirements.
4. Restart your device: Sometimes, a simple reboot of your device can resolve technical issues. Save any work, turn off your device, and then restart it before attempting to access the test platform again.
5. Contact support: If you're still experiencing technical issues after following steps 1-4, reach out to the IELTS test center or the test platform's support team for assistance. Provide them with a detailed description of the problem and any error messages you may have encountered. They will guide you through troubleshooting and offer solutions.
6. Be patient: Resolving technical issues can take time, so be patient and cooperate with the support team. Don't hesitate to ask questions if you don't understand their instructions.
7. Follow up: After resolving the issue, ensure that your test platform is working correctly before starting the IELTS test again. If necessary, follow up with the support team to confirm that the problem has been fully resolved and won't affect your test performance.
8. Document the incident: Keep a record of all communication with the support team and any actions taken to resolve the issue. This documentation may be helpful if you need to request a reschedule or report the incident later.
Source: https://www.ielts.work/?id=1711358393&page=ielts-faq
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